Information We Collect
When you contact us, request a quote, or submit a lead form, we may collect information needed to review your request and respond appropriately.
- Contact details such as name, company name, email address, phone number, country, or city.
- Business information such as role, purchasing need, project timing, and preferred communication method.
- Technical inquiry details such as equipment model, laser model, serial labels, symptoms, photos, drawings, logs, or supporting files you choose to send.
- Website and advertising interaction data such as page visits, form submissions, source campaign, and basic analytics data.
How We Use Information
We use submitted information to understand the request, evaluate repair or sourcing feasibility, prepare commercial follow-up, and improve the usefulness of our website and advertising.
- Respond to RFQs, service inquiries, and technical sales questions.
- Review repair, replacement, sourcing, or custom manufacturing requirements.
- Request missing details such as photos, labels, model information, or symptoms.
- Maintain internal records related to quotation, project review, and customer communication.
- Measure website and advertising performance in order to improve future content and inquiry quality.
Advertising and Analytics
We may use services such as Google Ads and Google Analytics to understand how visitors find and use our website. These services may use cookies or similar technologies. If you submit a Google lead form, the information you provide may be processed by Google and then shared with us so we can respond to your inquiry.
Sharing and Disclosure
We do not sell personal information. We may share information only when needed to operate the business, respond to your request, comply with legal obligations, or work with service providers that support website hosting, email, analytics, advertising, or quotation follow-up.
Technical Files and Confidentiality
Customers may send photos, labels, logs, drawings, or other technical files to help us review a repair or sourcing request. We use these materials only for service review, quotation, communication, and related business records. Please avoid sending highly confidential material unless it is necessary for the inquiry.
Data Retention
We keep inquiry records only as long as reasonably needed for business communication, quotation history, service support, compliance, or dispute prevention. You may contact us to request correction or deletion of your contact information where applicable.
Your Choices
You may choose not to submit a form and contact us by email instead. You may also ask us to update, correct, or delete contact information associated with your inquiry, subject to reasonable business and legal retention needs.
Contact
For privacy questions or requests, contact SS Laser Service at sales3@sflaser.net.