Overcurrent during Seeking, low green output or a change in startup behavior? Share the Verdi V18 labels and existing fault records to discuss an appropriate next step. These symptoms alone do not identify the failed component.
The following work is currently available. Inspection determines which work applies to your unit.
The frequency-doubling crystal and the laser gain crystal are different components. We can replace the frequency-doubling crystal; we cannot currently replace the laser gain crystal.
Agree the inspection scope, applicable fees and shipping arrangements before sending the unit.
We usually provide an initial assessment within 5 working days after receiving the equipment. More extensive testing, external coordination or spare-parts confirmation may take longer; we will communicate the revised timing. Repair completion timing is agreed separately.
If repair is not feasible or the necessary conditions are not currently available, we will obtain your confirmation, restore the pre-inspection configuration and return the unit in its original packaging. Restoring this configuration does not mean restoring normal operating performance. Return shipping arrangements are agreed separately.
Use these visuals to confirm that your equipment matches the platform before sending a detailed inquiry.
The overall appearance helps confirm the equipment family and installed platform.
This is a reference image. Use existing photos or records for your inquiry; you do not need to open the unit to match this view.
Use records you already have. You do not need to change settings or open the unit to prepare an inquiry.
Include the exact alarm text, the startup stage and whether the behavior is repeatable. Note any recent service or change before the fault appeared.
Share readings already recorded, with their dates and conditions. Any further tests should be agreed with the technical reviewer for your particular system.
Tell us your preference and any shipping or timing constraints. Remote support may help clarify the path, but not every fault can be resolved remotely.
Send the records you already have and tell us your preferred next step. Read the repair evaluation process before arranging further work or shipment.